Reference

How We Protect Your Privacy on toro99 login

Your account details, payment history and personal information stay encrypted and secure on our platform.

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toro99 login How We Protect Your Privacy on toro99 login
CONTACT SUPPORT

Reach Us About Your Privacy Rights

Questions about how we handle your data, or requests to view, update or delete your personal information? Our support team is here to help you understand your privacy options on toro99 login. Contact us through the channels below during business hours — we aim to respond within one business day.

Team online

Live Chat

Open the chat widget in the bottom right of your account dashboard. Available daily 08:00–22:00 Indonesian time. Our team answers privacy queries directly without routing.

Email Support

Send your privacy request to [email protected] with your account username. Include details of what you'd like to access or change. We respond within 24 hours.

In-Account Privacy Hub

Log in and go to Settings > Privacy & Security to review your stored data, manage cookie preferences and request a full data export directly from your wallet.

SECURITY PRACTICES

How We Keep Your Information Safe

Every deposit you make through DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your account password is hashed and never stored in plain text.

Encryption Standard

All account logins and payment pages use TLS 1.2 or higher. DANA, OVO, GoPay and QRIS transactions are encrypted at rest and in transit. Your wallet balance is never visible in plain text in logs.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate our lobby. You can disable optional cookies in Settings without losing account access. We do not sell your browsing data.

Data Retention

Account data is kept as long as your account is active. After closure, we retain transaction records for seven years where local law requires. Depends on local law for your right to deletion before that period.

Third-Party Sharing

We share only essential details with payment processors (DANA, OVO, GoPay, QRIS) and identity-verification partners. We do not sell your data to marketers or data brokers. Your email is never shared without your explicit consent.

Access & Correction

You can download a full copy of your personal data through your Settings menu. To correct information, contact support or update it directly in your profile. Changes take effect within the hour.

Breach Notification

If we detect unauthorised access to your account, we notify you by email and in-account alert within 24 hours. We recommend changing your password immediately and checking your transaction history.

Your Privacy Questions Answered

We know privacy matters when you're depositing via DANA, OVO, GoPay or QRIS and playing in our lobby. Below are the questions we hear most often from our Indonesia players.

We collect your name, date of birth, email address, phone number and wallet address (for DANA, OVO, GoPay or QRIS verification). We also log your IP address and device type the first time you log in. This helps us verify your identity and prevent fraudulent accounts. All this information is stored encrypted on secure servers.

Yes. Log into your account, go to Settings > Privacy & Security, and select Download My Data. We send you a complete file of your personal information, account history, transaction records and login activity within 24 hours. You can also email [email protected] to request this manually.

We keep your deposit and withdrawal records for as long as your account is active. After you close your account, we retain transaction data for seven years where local law requires, in case of disputes or audits. Depends on local law whether you can request earlier deletion of this data.

Only our account-security and operations teams can view your personal data, and only to help with support requests, verify your identity, or prevent fraud. Your DANA, OVO, GoPay or QRIS payment processor sees only the payment amount and your wallet reference — not your name or account balance. We never sell your information to third parties.

If we detect unusual activity on your account, we freeze it immediately and send you an alert via email and your registered phone number. We ask you to verify your identity before restoring access. If your payment details were exposed, we notify you within 24 hours and recommend you contact your DANA, OVO, GoPay or QRIS provider directly.

Yes. You can close your account in Settings > Account Closure. We delete your personal data within 30 days, except for transaction records and identity-verification documents, which we keep for seven years if required by law. Depends on local law for your right to data deletion before the regulatory retention period ends.

We use session cookies to keep you logged in and essential cookies for security. Analytics cookies track how you navigate our lobby so we can improve game-loading speed and payment flow. You can disable analytics cookies in Settings without losing access to your account. We do not use cookies to track you across other websites.

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