Reference

Legal framework that protects your account and deposit

We operate toro99 login with transparency about how your account data, payments, and personal information are handled.

Account security verifiedPayment data protectedDANA, OVO, GoPay, QRIS safeSupport in your language
toro99 login Legal framework that protects your account and deposit
CONTACT LEGAL TEAM

Reach our legal and support contacts

Team online

Email support

Send account or legal questions to [email protected]. We respond within 24 hours on weekdays with clarification on your data, closure requests or payment disputes.

Live chat (weekdays 09:00–21:00 WIB)

Open the chat widget in the lobby or account settings. Our team handles immediate account access, verification and payment issues across Indonesia in real time.

Account settings

Log in, visit Settings > Legal & Privacy to download your data, request account closure, or update contact details. Changes take effect immediately.

HOW WE PROTECT YOU

Security, data handling and account transparency

Password and encryption

Your login credentials use SHA-256 hashing; all DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We do not store payment card numbers directly.

Cookie and tracking policy

We use session cookies to keep you logged in and functional cookies to remember game preferences. Analytics cookies help us spot fraud. You can disable non-essential cookies in Settings.

Data retention and deletion

Account data is kept for the lifetime of your account plus 2 years after closure, as required by local law. You can request deletion of non-mandatory fields through account settings.

Withdrawal verification

When you request a withdrawal to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and compare the recipient account to your registered profile before processing.

Fraud monitoring and logging

We log every deposit, withdrawal and game session. Unusual activity triggers automatic review. Players in Surabaya, Bandung and across Indonesia receive alert notifications for large or rapid transactions.

Data access and portability

You have the right to access and download your personal data, gameplay history and transaction records. Submit requests via Settings > Legal & Privacy or email [email protected].

Legal questions answered

We collect your name, email, phone number, date of birth, DANA, OVO, GoPay or QRIS details, and IP address for account verification and payment processing. We also record game activity for security and fraud prevention. You can see all stored data in your account settings.

Yes. Log into your account, go to Settings > Legal & Privacy, and select Request Account Closure. We process closures within 5 business days and delete non-mandatory data after 2 years, as required by local law. Mandatory data (for tax and payment compliance) is retained longer.

Deposit and withdrawal records are kept for the life of your account plus 2 years after closure. This complies with Indonesia payment regulations. You can export your transaction history anytime from Settings > Transaction History or request it from [email protected].

All payment details are encrypted using industry-standard SSL and SHA protocols. We never store full payment card numbers. Payment processors handle the actual transactions; we receive only confirmation. Our fraud monitoring team reviews every transaction in real time.

No. We do not sell your personal information. Payment processors and regulatory bodies may receive data where local law permits, but only to verify transactions and comply with Indonesia gaming and banking rules. You can review our full privacy policy in account settings.

Contact [email protected] or use live chat immediately. Our team will verify your identity, freeze the account if needed, review transaction logs, and walk you through a password reset. We investigate all compromise claims within 24 hours on weekdays.

Email [email protected] with the transaction date, amount and reason. We verify the payment status with our processor and your DANA, OVO, GoPay or QRIS provider. Disputes are resolved within 3 business days. Your account settings also show real-time transaction status.